At 0to1, we want every order to be right. Please read our shipping, return and exchange policy below.
✅ Delivery Within India
- Free standard shipping on all orders across India.
- Subject to stock availability, orders are usually dispatched within 24 hours, Monday to Friday.
- Orders are typically delivered within 5–7 working days, depending on the delivery location.
- During sale periods, festive seasons or unforeseen circumstances, dispatch and delivery timelines may be extended.
- International orders ship at a flat rate of ₹1,700 to selected countries. See our Shipping Policy.
✅ Return & Exchange Policy
We want you to love every product you receive. If something isn’t right, we’re here to help.
How to raise a return or exchange request
- Submit your request within 48 hours of receiving the package.
- Approval of requests may take 3–4 working days.
✅ Important Return Conditions
- Products must be unused, unwashed, unaltered, and returned with all original tags, barcode tags, packaging and pouches intact.
- Clear photo proof of the product and packaging may be requested for verification.
- The product must be securely packed and personally handed over to the courier partner during pickup.
- Please collect and keep the pickup acknowledgement from the courier partner for future reference.
Returns may be rejected if:
- The product is damaged due to improper handling.
- Wash care instructions have not been followed.
- Original tags, barcodes or packaging are missing.
✅ Store Credit Policy
- All approved returns and exchanges are processed through Store Credit only.
- Store Credit is issued as a credit code redeemable on our website.
- Store Credit is valid for 2 months from the date of issue.
- Exchanges made using Store Credit cannot be exchanged again.
✅ Discounted & Offer Products
- Products purchased under discounts, sale offers, clearance sales, combo deals or bundle offers are not eligible for returns or exchanges.
- For discounted products, only replacement or Store Credit equivalent to the purchase value may be considered, at the sole discretion of the company.
✅ Reverse Pickup & Quality Check
- Once approved, reverse pickup is scheduled within 1–2 working days, subject to PIN code coverage.
- After the product reaches our warehouse, quality inspection and approval may take 4–5 working days.
✅ Cancellation & Charges
- For prepaid orders cancelled or returned before shipment, ₹100 transaction charges will be deducted from the Store Credit issued.
- For exchanges, reverse shipping charges of ₹99 or ₹30 per piece, whichever is higher, apply.
✅ Customer Support Hours
- Our office operates Monday to Friday.
- Requests received on Saturday, Sunday or public holidays are processed on the next working day.
Thank You for Shopping with 0to1
We value your trust and are committed to serving you with care and respect.
