At 021 Store, we strive to provide a seamless shopping experience. Please review our shipping, return, and exchange policy carefully.
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Delivery Within India
- Flat shipping charge of ₹99 on all orders.
- Express Shipping for urgent orders: ₹200.
- COD orders are typically delivered within 5–7 working days, depending on the delivery location.
- Subject to stock availability, orders are usually dispatched within 24 hours, from Monday to Friday.
- During sale periods, festive seasons, or unforeseen circumstances, dispatch and delivery timelines may be extended.
- For exchange or reship orders, reverse shipping charges of ₹99 or ₹30 per piece, whichever is higher, will apply.
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Return & Exchange Policy
We truly appreciate your purchase and want you to love every product you receive. If something isn’t right, we’re here to help.
How to Raise a Return or Exchange Request
- Submit your return or exchange request within 48 hours of receiving the package.
- Approval of requests may take 3–4 working days.
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Important Return Conditions
- Products must be unused, unwashed, unaltered, and returned with all original tags, barcode tags, packaging, and pouches intact.
- Clear photo proof of the product and packaging may be requested for verification.
- The product must be securely packed and personally handed over to the courier partner during pickup.
- Please collect and retain the pickup acknowledgement from the courier partner for future reference.
Returns may be rejected if:
- The product is damaged due to improper handling.
- Wash care instructions have not been followed.
- Original tags, barcodes, or packaging are missing.
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Store Credit Policy
- All approved returns and exchanges will be processed through Store Credit only.
- Store Credit will be issued in the form of a credit code redeemable on our website.
- Store Credit is valid for 2 months from the date of issue.
- Exchanges made using Store Credit cannot be exchanged again.
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Discounted & Offer Products
- Products purchased under discounts, sale offers, clearance sales, combo deals, or bundle offers are not eligible for returns or exchanges.
- For discounted products, only replacement or Store Credit equivalent to the purchase value may be considered at the sole discretion of the company.
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Reverse Pickup & Quality Check
- Once approved, reverse pickup will be scheduled within 1–2 working days. Service availability depends on pin code coverage.
- After the returned product reaches our warehouse, quality inspection and approval may take 4–5 working days.
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Cancellation & Charges
- For prepaid orders cancelled or returned before shipment, ₹100 transaction charges will be deducted from the Store Credit issued.
- For exchanges, reverse shipping charges of ₹99 or ₹30 per piece, whichever is higher, will apply.
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Customer Support Hours
- Our office operates from Monday to Friday.
- Requests received on Saturday, Sunday, or public holidays will be processed on the next working day.
